At Pennae, we try to make sure it's an unbroken buying experience. If you're now no longer absolutely happy together along with your order, we're right here to help. Below is the information on our go-back and refund policy.

Return Window

You can provoke a go-back inside 30 days of receiving your order. Items ought to be unused, in their authentic condition, and with tags connected to qualify for a go-back or change.

How to Request a Return or Refund

1. Contact Us: Email [email protected] together along with your order quantity and motive for the go-back.

2. Approval & Instructions: Our group will overview your request and offer to go back commands if eligible.

3. Ship the Item Back: Use the supplied go-back label or your chosen delivery approach.

4. Refund/Exchange Processing: Once obtained and inspected, we can process your refund or exchange accordingly.

Return & Refund Conditions

Defective, Damaged, or Wrong Products

• If you get hold of a defective, damaged, or wrong item, touch us inside 7 days of transport with pics as proof.

• You can decide on a substitute or a complete refund when we affirm the issue.

Order Not Delivered

• If your order does now no longer arrive inside the anticipated timeframe, please reach out to us.

• A refund or substitute may be issued after confirming the delivery frame with the carrier.

Order Cancellation

• Orders may be canceled within 12 hours of placement for a complete refund.

• If the order has already been processed or shipped, a go-back may be required following our preferred procedure.

Refund Processing Time

• Once your go-back is accepted and obtained, refunds may be issued for the authentic price approach inside 5-7 commercial enterprise days.

For any additional assistance, experience unfastened to touch us at [email protected].